Customers can return any unworn merchandise purchased directly from Zamberlan USA within 60 days of the order shipping date. After 60 days, a Merchandise Credit will be issued. COD returns are not accepted.
To protect itself and its customers, Zamberlan USA requires the following conditions be met on all merchandise returns and/or exchanges:
- Product is clean and unused in new condition - no exceptions
- Product hang tags are connected to the shoes and original packaging is undamaged
- Product is purchased within the last 60 days
- Complete the return form (pdf document below) as accurately as possible. Inaccurate information will result in processing delays
- Place (1) the unused, boxed footwear, (2) this form and (3) a copy of the original order/receipt/confirmation in an appropriate shipping box. Please do NOT use the Zamberlan-branded shoe box as a shipping box (this will result in a $5 box replacement fee)
- Ship the box to the "Return Shipping Address" noted on the form
- Please note: Customers are responsible for return shipping costs. Zamberlan USA will launch a new return process with automated return labels at a reduced cost to the customer in Fall 2017. This policy is in line with industry standards and is in use by most leading brands in the outdoor industry.
Once the return is received, Zamberlan USA's returns department will process your refund within 3 to 5 business days. Please note that while Zamberlan USA may pay the shipping cost to you, we do not pay return shipping costs.
Please note, many of our customers buy shoes online and size themselves in their home. It is our policy that footwear can be worn indoors for sizing purposes only, so long as the integrity of the boot is maintained in a "new" state. Zamberlan creates best-in-class products and does not foster un-necessary waste for environmental and ecological reasons, as well as for the respect for the materials used in our products. We thank you for complying with our policy.
To reduce return shipping rates, please consider the following:
- Use as small a shipping box as possible. Poly shipping bags that fit around the Zamberlan-branded shoe box are ideal as they reduce weight and size, both of which contribute to shipping cost
- Do not use excessive packing materials. If you use an appropriately sized box (e.g. the original shipping box is a good idea), packing materials will not be necessary. This will cut down on weight and cost.
- Use a less expensive carrier option, like FedEx SmartPost® or UPS SurePost®. USPS Priority Mail and other national carrier ground rates can get costly. However, services like FedEx SmartPost® and UPS SurePost® leverage USPS shipping networks at a much-reduced cost for the consumer.
If you would like to exchange your purchase for another item, simply (1) follow the return instructions above and (2) reorder a new item at ZamberlanUSA.com at your convenience. Please note, this is the only method for exchanging merchandise with Zamberlan USA at the moment. We will change this policy in the near future and ask your patience until then.
For assistance, please email us online at firstname.lastname@example.org.