Zamberlan USA only ships on non-holiday, business days year-round. If the post office or freight carriers such as UPS are closed, so is our shipping department. Please be advised that all orders take 1-2 business days to process and are usually shipped the next business day after the order is placed.
Due to high order volume periods, your order may not ship until 2 business days after the order is placed. This applies to all orders. Please keep this in mind when placing your order. We ship only via UPS, USPS Priority Mail (United States Postal Service), or USPS First Class (accessory-only orders). We will not ship any other method.
Unfortunately, we do not currently offer expedited shipping. Further, shipping costs can change from time to time and are not negotiable. If you have a question about shipping rates on items to your address, please contact customer service at email@example.com.
Zamberlan USA does not offer free return shipping due to the fact that (a) most, if not all of our footwear products ship free to the customer, and (b) the significant expense of free two-way shipping is inhibitive to our cost structure. While this policy may change in the near future, we will likely only offer a subsidized return if we do change policy. Zamberlan USA strongly recommends customers use original boxes to return footwear for exchange or refund. In addition, we also strongly recommend that customers use less expensive return shipping practices, including (a) minimizing package size and, (b) shipping using either USPS First Class Mail or postal-service enabled products from UPS (SurePost) or FedEx (SmartPost) to minimize shipping rates.
Click here for Zamberlan USA's Return & Exchange Policy.
EX-USA (International Shipping)
Zamberlan USA only ships on U.S. non-holiday, business days year-round. Please be advised that all orders take 2 business days to process and are usually shipped two business days after the order is placed. Please keep this in mind when placing your order. We ship only via USPS International Priority Mail (United States Postal Service) and will NOT ship any other method. Shipping costs are based on USPS rates and are not negotiable. If you have a question about shipping rates on items to your address, please contact customer service at firstname.lastname@example.org.
Please note, international customers, not Zamberlan USA, are responsible for customs duties, import taxes, and local delivery fees when receiving products shipped from the United States. To be clear, all customers ordering from outside of the United States are responsible for paying their country's import duties, taxes, and local delivery fees when buying from ZamberlanUSA.com.
For Canadian customers, due to the relatively new EU - Canada free trade agreement, Zamberlan products made in Italy no longer have duties charges when imported into Canada. However, GST, HST, or PST taxes are still applicable and are due and payable to your local tax authority upon receipt of your shipment.