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Warranty

Zamberlan USA Inc. - Warranty Policy

 

Overview

Zamberlan USA, Inc. (Zamberlan) products are covered by a limited warranty against defects in workmanship or materials for a period of one year from the date of retail purchase. Zamberlan will make all warranty determinations and reserves the right to either replace, repair or issue credit for valid warranty returns. Zamberlan does not warranty product that has been previously repaired, improperly fit, damaged by improper use, and damaged under normal wear or tear, damaged through accidents or improper care by the customer. 
 

Policy

1.  Zamberlan footwear products are warranted for a period of one year from the original date of sale. Zamberlan shall make all warranty determinations and reserves the right to either replace, repair, or issue credit for valid warranty returns. All customers must attain a Warranty Return Authorization (WRA) number prior to submitting a return claim, as no claims shall be accepted without a valid and registered WRA number. Any warranty claim received without authorization will be returned to the customer.

2. The Zamberlan Warranty covers:

  (i) Defects in workmanship

  (ii) Material defects

3. The Zamberlan Warranty does not cover:

  (i) Damage resulting from user misuse or abuse, including:

       -- Product used for purposes other than originally intended

       -- Product exposed to heat

  (ii) Issues caused by failure to care for the product (e.g. not conditioning leather uppers)

  (iii) Normal wear and tear

  (iv) Aesthetic damage to product, including scratches, discoloration or other non-function impairing changes

  (v) Product that has been previously repaired

  (vi) Product that has been improperly fit

  (vii) Product damaged through accidents

  (viii) Failure of Gore-Tex liners (Note: The Gore-Tex Guarantee covers customers with these issues)

  (ix) Damage caused by chemicals or foreign substances
​​​​​​​

 To Initiate a Claim

To initiate a warranty claim, please follow these simple steps:

  1. Call Zamberlan customer service at 1.888.745.4774 x1 to attain a Warranty Return Authorization number and call tag
  2. Complete this form as accurately as possible. Inaccurate information will result in processing delays
  3. Place (1) the footwear, (2) this form and (3) a copy of the original order/receipt/confirmation in an adequate shipping box
  4. Write the WRA Authorization Number on the outside of the box, in large bold font
  5. Write the Warranty Return Authorization Number on the outside of the box in large, bold font
  6. Ship the box to the "Return Shipping Address" noted below using the call tag provided
  7. Once received, Zamberlan's warranty claims department will process the claim and determine a suitable course of action

​​​​​​​Zamberlan USA Inc.