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Warranty

Zamberlan USA Inc. - Warranty Policy

 

Overview

Zamberlan USA, Inc. (Zamberlan) products are covered by a limited warranty against defects in workmanship or materials for a period of one year from the date of retail purchase. Zamberlan will make all warranty determinations and reserves the right to either replace, repair, or issue credit for valid warranty returns. Zamberlan does not warranty product that has been previously repaired, improperly fit, damaged by improper use, damaged through normal wear-and-tear, damaged through accidents, or improperly cared for by the owner.

Policy

1.  Zamberlan footwear products are warranted for a period of one year from the original date of sale. Zamberlan shall make all warranty determinations and reserves the right to either replace, repair, or issue credit for valid warranty returns. All customers must attain a Warranty Return Authorization (WRA) number prior to submitting a return claim, as no claims shall be accepted without a valid and registered WRA number. Any warranty claim received without authorization will be returned to the customer.

2. The Zamberlan Warranty covers:

  (i) Defects in workmanship

  (ii) Material defects

3. The Zamberlan Warranty does not cover:

  (i) Damage resulting from user misuse or abuse, including:

       -- Product used for purposes other than originally intended

       -- Product exposed to heat

  (ii) Issues caused by failure to care for the product (e.g. not conditioning leather uppers)

  (iii) Normal wear and tear

  (iv) Aesthetic damage to product, including scratches, discoloration or other non-function-impairing changes

  (v) Product that has been previously repaired

  (vi) Product that has been improperly fit

  (vii) Product damaged through accidents

  (viii) Failure of Gore-Tex liners (Note: The Gore-Tex Guarantee covers customers with these issues)

  (ix) Damage caused by chemicals or foreign substances

To Initiate a Claim

To initiate a warranty claim, please follow these simple steps:

  1. Email Customer Service (info@zamberlanusa.com) to attain a Warranty Return Authorization (WRA) number and call tag (Shipping Label). Please include product photos clearly demonstrating the warranty claim issue and clearly state the specific reason for the claim. WRA numbers and call tags will not be issued without this information
  2. Zamberlan USA will reply with a WRA number and a copy of the warranty claim form. Complete the claim form as accurately as possible. Inaccurate information will result in processing delays
  3. Place (1) the footwear, (2) the warranty claim form and (3) a copy of the original order/receipt/confirmation email in a proper shipping carton
  4. Write the WRA Authorization Number on the outside of the box, in large bold font
  5. Ship the box using the Shipping Label provided by Customer Service
  6. Once received, Zamberlan's warranty claims department will process the claim and determine a suitable course of action. Please note, warranty claim processing generally takes 3 to 5 business days once received
Grazie!
Zamberlan USA Inc.