Shipping policy

This policy applies to orders placed at ZamberlanUSA.com and ZamberlanCanada.ca. We ship to addresses in the United States and Canada only, including Alaska, Hawaii and PO boxes.

Shipping Policy at a Glance

	US Orders (ZamberlanUSA.com)	Canadian Orders (ZamberlanCanada.ca)
Free standard shipping	Orders over $150.00 USD	Orders over $199.00 CAD
Orders below the free-shipping amount	Carrier rates based on size, weight, and address.	Carrier rates based on size, weight, and address.
Faster options	Two-day and overnight, priced at checkout.	Not yet available (standard ground only).
Ships within	1-2 business days	2-3 business days
Carriers	FedEx, UPS, USPS, or OnTrac	Canada Post, Purolator, FedEx, or Loomis Express
Ships from	Our US warehouse (Reno, NV)	Our Canadian warehouse (Brampton, ON)
Return shipping cost	Free upfront. $10.00 USD is deducted from your refund. No fee for exchanges.	You purchase your own return label.

When Your Order Ships

We ship on business days only, Monday to Friday, excluding holidays. When carriers are closed, so is our shipping department.

US orders ship within 1–2 business days of being placed. Most ship the next business day.
Canadian orders ship within 2–3 business days of being placed.

During holidays and sales events, orders may take longer to ship. When your order ships, we email you a shipping confirmation with your carrier and tracking number. To check your order at any time, see Checking Your Order Status.

Shipping Costs

United States: Standard shipping is free on orders over $150.00 USD. Orders of $150.00 USD or less pay carrier rates based on size, weight and delivery address.

Canada: Standard shipping is free on orders over $199.00 CAD. Orders of $199.00 CAD orless pay carrier rates based on size, weight and delivery address.

Free shipping and rates apply the same way to Alaska, Hawaii and PO boxes.

Want it faster? US orders can ship by ground, two-day or overnight. Canadian orders currently ship by standard ground only; faster options are coming soon. Your exact shipping cost and the options available for your address are shown at checkout before you pay. Shipping rates can change and are not negotiable.

Carriers

To get your order to you quickly and at the best rate, we choose the carrier for each order.

United States: FedEx, UPS, USPS or OnTrac.
Canada: Canada Post, Purolator, FedEx or Loomis Express.

Your shipping confirmation email tells you which carrier has your package.

Canadian orders ship only from our warehouse in Brampton, Ontario, so Canadian customers pay no customs duties or import fees.

Return Shipping

Return shipping depends on where you live and whether you are returning or exchanging an item:

US returns: You pay nothing upfront. We email you a prepaid return label when we approve your request. A $10.00 USD return shipping fee is deducted from your refund.
US exchanges: The prepaid return label is free.
Canadian returns and exchanges: You purchase your own return label.

For full details, see our Returns & Exchanges Policy.